| For all new ScanPlus series scanners
purchased and installed in the U.S.A. GTCO CalComp
warrants that the scanner will be free from defects and
will meet the scanner specifications, as presented by
GTCO CalComp at the time of the original purchase, for
two years from the date of purchase. Options, upgrades,
conversions, cables, accessories, and included items are
covered by the same warranty as the ScanPlus series
scanner for which they were purchased. During the first
90 days, a replacement scanner will be sent to the
customer site upon determination of product failure.
Emergency or On-site service repair
service will be performed Monday – Friday, 8:00 a.m. –
5:00 p.m., customer local time, excluding GTCO CalComp
holidays. Emergency or on-site repair service level-
Next business day average response on scanners located
in most metro areas of the U.S, generally considered
GTCO CalComp Zones 1 and 2. GTCO CalComp warranty on
labor is for 30 days on mechanical repairs. GTCO CalComp
provides emergency on-site repairs, parts replacements,
excluding any items that are considered consumables.
Consumable items include white background plates, glass
plates, fluorescent lamps, belts & rollers. Replaced
consumable items and any software integration services
will be the end user customer’s responsibility to pay
for at time of replacement or the integration performed.
-
In ZONE ONE
Cities, GTCO CalComp shall provide an eight (8) hour
response time, subject to customer and part
availability and timing of the customer call.|
-
In areas outside
the ZONE ONE Cities, GTCO CalComp will use best
efforts to respond within eight (8) hours, subject
to customer, technician and part availability and
timing of the customer call.
-
All Hawaiian
Islands other than Oahu and Alaskan areas outside of
Anchorage require a three (3) business day response.
-
The eight (8)
hour response time shall be measured from the time
that the customer’s request for service is received
by GTCO CalComp until a technician arrives at the
customer’s site.
-
Customer calls
placed in the afternoon of a workday will normally
result in a visit the next business day.
|
